Refund and Shipping Policy
When making a purchase with Southern Rage Customs, LLC you are acknowledging that you have read, understand and accept the terms and conditions of our store as well as have read and understand our return/refund policy.
Once an item has been purchased no refunds/cancellations/exchanged will be issued.
Shipping time is between 10-14 Business Days for your item(s) to be shipped. if this time is ever extended out due to the amount of orders, it will ALWAYS be updated on our home page of the website. (regardless of shipping option selected) this is not including weekends/personal days/vacation time.
(Please be aware: When ordering items that need to be bleached, we are dependent on the weather. Rainy weather can delay production times slightly. Along with personal days/vacations re not included in this time.)
Customer Service is our top priority. Please feel free to send us an email with any and all questions at Southernragecustoms@gmail.com
***You the buyer are responsible for ordering the correct amount of items as well as the correct type, size and color. We will not be responsible if you order the wrong color, size or item type.
***Defective/Issues with an item and Incorrect Items Received: must be reported to firstname.lastname@example.org. Do not machine wash or leave in high heat for long periods of time. If items ARRIVES defective please add photos and claimed defect within 2 days of being marked delivered or defect becomes considered wear & tear.
***Clothing photo/design may be slightly different as each item is handmade so each item will vary slightly. Clothing/Image colors may have a slightly different color then pictured due to lighting & the way an image prints from a specific design & may be a mock up image.
***Lost/ Stolen Packages: Southern Rage Customs, LLC is not responsible for lost or stolen packages. Once package is marked "delivered" and is deemed lost by you, a claim needs to be filed with the post office. If you live in an apartment building please check with your management office.
***Prices of our products are subject to change, prices may change without any notification. At times we may have errors on descriptions, prices, & promotions. We have the right to cancel orders and/or change errors.
***Double check your address. If package is sent back it'll be at buyer expense to re-ship. If package is delivered to wrong house, it is buyers responsibility to track down package.
Southern Rage Customs, LLC has the right to refuse service and orders.